Please take a look through our Frequently Asked Questions below. If you still have questions, or need assistance, please call us today at 401-624-6395.
What should I do if I smell propane?
In an emergency can I shut off my propane supply?
Can I turn my gas supply back on again?
What is the fee for installing and setting up a new tank?
What are the monthly lease or rental fees, if you do not own your own tank?
Is there a minimum monthly purchase requirement?
Is there a fee for transportation of propane fuel?
Are there fees for disconnecting and/or tank removal, if you change suppliers or fuel type?
Is there an early termination fee for fixed contracts?
Will I reach a live customer service representative (CSR) when I call, regardless of the time (24-hour emergency service), and after I leave the message concerning a gas leak or no hot water?
Do you provide afterhours emergency services?
Some propane suppliers even offer free propane tanks, installation, and hookup for new customers—that’s a $1,000 cost savings. What incentive do you currently have?
What payment & budget plans do you offer?
Monthly payments? Pre-buy plans or automatic?
Do you offer Gas line check? Appliance tune ups?
Will you help me monitor my usage?
What are the terms if I decide to switch?
Are all techs certified?
For more information or to schedule your FREE estimate with us, please call Phil’s Propane at 401-624-6395.