Testimonials

What Our Customers Are Saying

Phil’s staff went above and beyond for us when converting and installing our gas range. A big box store was supposed to disconnect, haul away, and set up the new range for Phil’s to come convert and connect. None of the steps were done by the delivery service and Phil’s team brought a few extra guys down and did it all themselves for us! They were so kind and thoughtful to give us a hand when it was absolutely not in the required scope of work. We are so grateful for their kindness and for saving us a few days or more without an oven!
— Lauren S.
Always professional, courteous, neat, and fair-priced. Trucks and equipment are well maintained, and you can usually get a smile and a thank you! You can always count on Phil to give back to the community in different ways!
— Thibeault E.
Phil's Propane has been my supplier for over 30 years. They are always on time. My tank has never gone empty. The office staff and drivers couldn't be nicer. They are a great company!
— Louise G.
I began using Phil's Propane 6 years ago when I installed a Generac Generator. Last year I added a gas fire pit and Bob provided valuable assistance to get it up and running. Great service at reasonable prices.
— Donald N.
Needed a new propane tank for a pool heater, and the gentleman who came out to my home was exceptional. He was tenacious and worked with me on a resolution for the tank location. Outstanding job. I had three other companies come out and each one walked away without the problem being resolved. Hats off and a bow to your company. This guy was the best of the best!
— Robin S.
I recently called Phil's Propane to ask questions and the Customer Service response was incredible and we are completely satisfied. If you’re looking for excellent customer service, give them a call!
— Fish G.
I was a customer of another local propane company who could not seem to return phone calls and recently switched to Phil's Propane. Their customer service, technicians, and delivery drivers are fantastic!!!!!! (No wonder why my dad always used Phil's, dad knows best!)
— Lori R.
I signed up for service with Phil's at the beginning of the cold season of 2017, after having dealt with too many really terrible and shady propane providers. So happy I found them! Great customer service, competitive prices, and hassle-free delivery. Just one less thing to worry about over the winter. I highly recommend.
— Jennifer D.
Recently installed a propane fireplace and Phils installed the tank and gas lines. They were easy to work with and came when they stated they would.
— Mike M.
The service provided was phenomenal. Tom & Tom (TnT), along with Gary, just left after an extensive installation. These gentlemen made some recommendations and were able to make those changes on the fly. Very professional and highly recommended. I also have to mention the two ladies who did the scheduling, Peggy and Christine. Phil: You must be so proud to have such a professionally SOLID crew.
— Scott K.
I've been refilling my propane tanks there for the past three years. They're always friendly, their service is fast, and their prices are reasonable.
— Benjamin C.
I'd like to thank you for having your workers come to our house today and install the piping between the generator and the propane tanks two weeks earlier than what was originally scheduled. You sent the team of Tom and Tom, who were as professional and courteous as they were the first time they came out to deliver the tank. My wife and I appreciate professional people who respect our property and do an efficient job. This confirms our decision to do business with Phil's was the right thing to do.
— Ken G.
I had the pleasure of meeting your techs, Tom W. and Tom C. They are the nicest men to deal with as they installed my new propane tank!
— Glory G.
I have two large Phil's Propane tanks that were installed last October on my land in Little Compton, I'm emailing to compliment your staff on the fantastic customer service they provided with both the installation and subsequent re-leveling of these tanks. Tom C., Tom W., Peggy, and Christine were all extremely helpful throughout this process.
— Mike K.
Had to stop in on business. The office lady who greeted me and took care of me was very nice and knowledgeable, then they gave me all kinds of promotional items. Perfect way to get someone to smile.
— Karen C.
I am a Phil's Propane customer, but usually don't have much reason to have interactions with the service technicians. However, I was recently on an early morning walk with my dog, and I noticed the Phil's Propane truck parked down the street. As I passed by the truck, the technician, Peter, started to approach me. He had a treat for my dog! I want to praise Peter for his friendliness and kindness. He could have complained about having to be out working on a very cold Saturday morning. Instead, he found a way to make his workday a positive one and to spread that positive attitude to others.
— Lyn M.

My husband and I have been customers since we bought our cottage 15 years ago. All these years later, we have finally finished building our dream house adjacent on the property. My father-in-law tried to convince us to purchase our own 500-gallon tank so we would be free to shop around for better propane prices. While we always appreciate his advice, we knew it was no contest - Phil's Propane has been good to us over the years, and we trust the company you have worked so hard to build. We didn't hesitate to sign a contract.

When it came down to negotiating the logistics, Peggy was fabulous - and a total doll. You simply couldn’t find better customer service. I felt like I was being treated as family, and I truly enjoyed speaking with her. By coincidence, I discovered that the serviceman who spec-ed out and installed the 500-gallon was Peggy’s husband, Kevin. From the start, he was professional, well-informed, and clearly very good at his job.

I had the utmost confidence in this team. They each took steps that went above and beyond - and showed Phil's Propane to be a true family business. I can not tell you how grateful I am… not just for the excellent service, but for the reminder that we’re all here to take care of one another. Far too many companies follow the bottom line in lieu of the golden rule. But for companies committed to service, as yours is, your customers will always stand behind you. Thank you.

PS. I was pleased to inform my father-in-law (who insisted on buying and installing his own propane tank) that Phil’s rates were lower than the ones he was paying. Haha. It pays to pay Phil.

— Sara R., LMT
Since 1952

We aim to earn your trust and be your propane supplier for life!

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